We reserve the right to refuse any returned item that does not meet our return policies.We will issue a refund within 5 days of receiving and verifying the package.Incomplete packaging will result in 5% - 10% fee. Return packages must include all original tags and accompanying packaging.Please contact the carrier if any of the above situations occurs. We are not responsible for any damaged, lost or stolen package during shipping. If you choose to use carriers of your choice, please send us the tracking number at The customer is responsible for return shipping charges unless the item is defective or incorrect. Submit a refund request, wait for approval, send the item back.Once we approve your request we will waive all shipping fees occur. Initiate Replacement or Return via this PORTAL (beta) within 3 days upon delivery. If you purchase Seel Return Assurance for eligible items in your order, please use the Seel Return Portal to return your eligible items.
You can learn more about Seel Return Assurance here. If you choose to not purchase Seel Return Assurance, the sale is final. You can purchase Seel Return Assurance at checkout if you want the option to return and receive a refund.
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We provide free domestic US shipping for orders over $100 (2-10 business days).After placing the order, y ou will receive an automated email when your order is ready for pick-up, usually within 24hrs. You can choose this option at the check-out section.
In-store pick-up is available everyday from 12 pm - 6 pm at 41 Orchard Street, New York.Shipping & In-store Pickup In-store pick up:
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